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Why Organizational Knowledge Management Matters

Constant changes in business make it necessary for your company’s talent to have the relevant capabilities and access the required resources, to perform at the highest level. Factors driving every that ongoing need for attention to knowledge assets are:

  • Demands of new product, new markets, new customers
  • Rising expectations for customer service
  • The need to management staff turnover, effectively
  • Changed to your business priorities
  • New technologies that alter the rules of business
  • New regulations that affect your business

What is a Knowledge Strategy and Plan

A knowledge plan is one part of a company’s overall approach to guiding its business forward, successfully. It defines how the company will use its knowledge assets to achieve business success. A well-structured use of knowledge assets includes at least six key actions:

  1. Establishing the standards of performance that the organization requires to meet its internal and external levels of service, and how to enable those levels of performance.
  2. Identifying important new competencies that are necessary to help the organization to achieve its objectives.
  3. Using historical data to identify gaps in performance that needs remediation or some other response.
  4. Paying attention to the knowledge (and other) needs of key staff to minimize talent losses and related disruption to the company’s plans.
  5. Optimizing the use of technology for learning and performance support.
  6. Formalizing a set of strategic actions (creating a plan) that reflect the priorities among these issues and the intended and measurable outcomes for each.

Where to Start

A good approach to hairdressing your company’s knowledge assets effectively, begins with a combined top-down and bottom-up assessment that focuses on and comes from a company’s overall business priorities. This is an iterative process. Business priorities will point to knowledge needs, which in turn, will help you to refine or redefine those priorities.

Recommended Approach

Keep the process lean and dynamic. Companies cannot create plans in isolation anymore, and then share them from ‘on high’ with the rest of the organization. Plans must evolve fluidly, in step with the evolving g business landscape. However, abandoning the planning process is not an option; no plan is not a plan. Striking a balance between a clear set of business priorities and pragmatic allocation of knowledge resources to support the execution of those priorities will keep your company knowledge-aware and knowledge-fit.

Tip: Healthy habits are good for you

Think of your company’s knowledge plan, or whatever you choose to call it, as a healthy eating plan within an overall personal success plan. Just as you would get the best food, store and prepare it well, and consume it in a timely way to support your personal goals, so too your company does with its information, to achieve its business goals.

■ Assistance to develop or update an organizational learning strategy
■ Definitions of Job, skills and tasks to guide effective on-the-job performance
■ Development of overall learning content strategy
■ Design of curriculum meet learning goals and business needs
■ Assistance to identify, select and customize learning systems